Customers wishing to receive an e-gift card for purchased merchandise must complete the return process detailed below.
1.Complete the Return Card that is included with your package. Can't find your return card? Click on the link below and print card.
2. Mail the items you wish to return back to the address provided on back of this card within 15 days of receipt of the item(s).
**Item(s) returned after 15 days of receipt or show evidence of wear will be destroyed. These items are not eligible for Ivy Avenue e-gift card.
** The customer will be responsible for paying all shipping costs to include the shipping cost to return the item(s) to the return address, as well as the shipping costs for shipment of the new item(s) to the customer.
3. Returns will be processed in 3-5 business days, and we will issue you an Ivy Avenue e-gift card in the amount of the merchandise only.
Please package the item(s) being returned in the original packaging along with the return form.
*Ivy Avenue reserves the right to deny the return of any item(s) that appear worn, washed, or do not have the original tags attached. Items must be free of stains, makeup, fragrance, and deodorant.
The Following Items are Not Eligible for Return:
4. After 15 days of receipt
5. Sale items
Questions regarding any return, please contact our returns team at ContactUs@shopivyavenue.com