THANK YOU FOR YOUR PURCHASE!
Once an order has been placed it cannot be modified or canceled. Processing for all orders will take at least 2-3 business days (excluding Saturdays, Sundays, and Holidays).
Once your order is processed you will receive a shipment confirmation email which will contain tracking details for the package. After tracking details are received, please allow at least 24 - 48 hours for updates to be reflected.
Please be advised there may be events out of our control (weather issues, carrier delays, etc.) that can delay delivery. Please know we are working incredibly hard to fulfill your orders and are striving to provide exceptional customer service.
All orders that are shipped Express are guaranteed to deliver within 1-2 business days. This is the In-Transit Time only and does not include the processing time of 2-3 business days. The rate for express shipping varies depending on the weight of your items. The express shipping cost will be calculated at checkout.
INCORRECT SHIPPING INFORMATION
Please make sure that your address is correctly entered and includes all required information. This includes but is not limited to: correct abbreviations, street numbers, and building or apartment numbers. We are not responsible for incorrectly delivered shipments due to incorrectly information entered at the time of purchase.
If your package is returned to sender for any reason, the package will be treated as a return and will be processed in a accordance with our return policy. You will be issued an Ivy Avenue e-gift card. Your store credit will be in the amount of your order total, minus the shipping cost.
Lost or Stolen Packages
Unfortunately, we are not responsible for lost or stolen items. Once orders leave Ivy Avenue's warehouse the package is in the care of the postal handler. Customer is required to submit a claim directly with courier and follow their guidelines. USPS and Fedex recommend waiting 15 days before assuming a package is lost/stolen. After 15 days, please call the customer service team of the courier:
- USPS customer service: Contact your local post office. Click on the link below enter your zip code, select the post office that delivers to your home, and call the local number provided on USPS site.
- Fedex customer service: 1-800-463-3339
- UPS customer service: 1-800-742-587
Packages Showing Delivered but not Received
Sometimes, USPS marks a package as delivered even though it's still in transit. Please contact your local post office, so they can begin an investigation regarding your package. You can also check with your neighbors to see if the package was delivered to the wrong address in error. If your item was stolen, please note Ivy Avenue is not responsible for lost or stolen items. Once orders leave Ivy Avenue's warehouse the package is in the care of the postal handler.